Refund policy

Last updated: September 22, 2026

30-day return request period

You may request a return within 30 days after the order is delivered. Contact us before sending anything back. We will confirm whether the item is eligible and provide the correct return instructions and return address.

Eligibility

To qualify for a return, the item must be unused, in the same condition in which it was received, and in its original packaging. Please keep your order confirmation and any photos that show the item and packaging. Items returned without prior approval may not be accepted.

Damaged, defective, or incorrect items

Inspect the order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us promptly at hellojonjoli@gmail.com with the order number and clear photos or video so we can review the issue.

Return shipping

If a return is approved because the item is damaged, defective, or incorrect, we will explain the available remedy and any return-shipping arrangement. For other approved returns, the customer is responsible for return-shipping costs. Original shipping charges are not refundable unless required by law.

Refunds

We will notify you after an approved return is received and inspected. If the refund is approved, it will be issued to the original payment method. Banks and payment providers may need additional time to post the refund.

Cancellations

Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee a change after fulfillment has started.

European Union cooling-off rights

If an order is delivered into the European Union, you may have a 14-day right to cancel or return it under applicable law, in addition to the policy above. The item must be unused and in its original condition and packaging, subject to legal exceptions.

Contact

Email hellojonjoli@gmail.com or call/message +995 591 186 343 before returning an item.